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New Orleans Film Society

FAQ

I PURCHASED A PASS ONLINE. WHERE DO I PICK IT UP?
All passes purchased online must be picked up at our Festival Headquarters Box Office at the Contemporary Arts Center (900 Camp Street). Box office hours are as follows:
October 1-11: 10:00 a.m. – 7:00 p.m.
October 12-18: 10:00 a.m. – 9:00 p.m.

I HAVE AN ALL-ACCESS PASS. CAN I SIMPLY FLASH MY BADGE AND GET INTO A MOVIE?
No. All screenings are ticketed and even All-Access Passholders must show a ticket to get in. The pass simply allows you to secure a ticket for any screening. Physical tickets can be secured in advance, but you must also present your All-Access Pass when showing your ticket. (If your ticket indicates that you used an All-Access Pass to reserve it, you must present your pass when handing your ticket over or you will not be allowed entry to the theatre.)

CAN I SHARE MY FESTIVAL PASS?
No. All passes (All-Access, Deluxe Six-Film, and Six-Film) are non-transferable. Your name will be written on your pass, and ID may be required when securing tickets.

WHAT METHODS OF PAYMENT ARE ACCEPTED AT FESTIVAL BOX OFFICES?
All Festival Box Offices accept Visa, MasterCard, American Express, and cash. Checks are not accepted.

WHY CAN’T I PURCHASE AN INDIVIDUAL TICKET ONLINE FOR OPENING NIGHT?
We are excited about holding our Opening Night screening at the Joy Theater, a venue that can accommodate 550+ people. However, the Joy has an exclusive contract with a separate ticketing company. Per the venue’s contractual obligation, we are only allowed to sell a limited number of Deluxe Six-Film passes (which include Opening Night) on the New Orleans Film Festival website. All-Access Passholders may claim a ticket for Opening Night in advance at the NOFF Box Office at the CAC. (However, if you do not check in to the screening ten minutes prior to the start time, your ticket becomes invalid and your seat will be sold.) At noon on the day of the screening, we will open the box office at the Joy to sell individual tickets only. If pass holders have not yet claimed their physical tickets in advance at the CAC, they must check in at the Joy’s will-call table up to ten minutes prior to showtime. We highly recommend that All-Access Passholders claim their Opening Night tickets in advance, to avoid waiting in line the night of the show or arriving too late to secure a ticket. These tickets are available on a first-come first-serve basis to All-Access Passholders.

I BOUGHT MY TICKET ONLINE, BUT I DIDN’T PRINT IT OUT. WILL MY NAME BE ON A WILL-CALL LIST?
No. There is NO Will-Call list this year (except for the Opening Night screening). If you secure a ticket online, you must either print the ticket at home and bring to the theater to be scanned when entering the venue OR show the ticket (with barcode) on a mobile device. There will not be a list of individuals who purchased tickets online for a given film.

I WAS TOLD THAT NO MORE TICKETS WERE BEING SOLD TO A MOVIE I REALLY WANT TO SEE. IS THERE ANY WAY TO STILL GET TICKETS?
Usually, the answer is yes. Even though all tickets in a given theatre may be reserved, there are usually tickets that go unclaimed. We strongly recommend that you show up for the screening and inquire at the box office for a waitlist number—these will start being handed out 30 minutes before the start of the film and will be numbered (the first person requesting one will have a “1” on their card, the second person a “2” and so on). Five minutes before the start of the film, we will begin selling unclaimed tickets to waitlist number holders in sequential order. (If you are not there when waitlist numbers are called, you forfeit your place in line to purchase an unclaimed ticket.) In general, never give up hope until the venue manager / box office coordinator announces that the screening is at capacity and turns away those with waitlist numbers.

I WANT TO PURCHASE TICKETS IN ADVANCE, BUT I DON’T HAVE A PRINTER AT HOME. WHAT DO I DO?
The box office at our Festival headquarters (the Contemporary Arts Center, 900 Camp Street) will start selling tickets to members on October 1, and to the general public on October 8. Box office hours are 10:00 a.m. to 7:00 p.m. every day of the week October 1-11 and 10:00 a.m. – 9:00 p.m. October 12-18. You can secure physical tickets in advance this way.

WHAT IF I AM LATE TO THE SCREENING?
To guarantee seating, you must be at the venue five minutes before the start of the film, even if you have an actual ticket. If you are not at the venue five minutes beforehand, there is no guarantee that you will be able to get in the theatre. We will start to sell all unclaimed seats in the venue starting five minutes before the start of the film.

I PURCHASED A FESTIVAL PASS, BUT I LOST IT. CAN I GET A NEW ONE?
No. There are no replacements for lost passes or tickets.

ARE VENUES ACCESSIBLE?
All venues are wheelchair accessible.

CAN I GET A REFUND OR EXCHANGE FOR A TICKET THAT I’VE PURCHASED?
No, all ticket and pass sales are final. There are no refunds or exchanges.

I DON’T HAVE AN ALL-ACCESS PASS BUT I WOULD LIKE TO ATTEND NOFF PARTIES. CAN I PURCHASE TICKETS TO GET INTO FESTIVAL PARTIES?
Please read on for information about access to the nightly parties and receptions.

OPENING NIGHT (THURSDAY)
All Opening Night ticketholders are invited to an After-Party at the Saint Hotel following the screening. Only All-Access Passholders will have access to a VIP area at the party with complimentary food and drink. There will be a cash bar for the general public.

WELCOME TO BAYOUWOOD FILMMAKER WELCOME PARTY (FRIDAY)
Only All-Access Passholders will be admitted to this event.

“A FILM FEST AFFAIR” (SATURDAY)
All-Access Passholders, Deluxe Six-Film Passholders and Six-Film Passholders are all granted FREE admission to this event. The general public may purchase tickets here. General admission is $10 and the VIP lounge is $50.

I LOVE LOUISIANA DAY PARTY
Open to the general public (there is limited capacity at the venue so arrive early).

CLOSING NIGHT PARTY
Open to the general public (there is limited capacity at the venue so arrive early).

All other weekday receptions are open to the public.