French Film Festival

This year FFF will be a hybrid festival featuring virtual and in-person programming from March 11-17, 2022. Festival attendees are invited to participate in our Virtual Cinema, indoor venue, or all, as merited by their pass level or ticket type. Participants will have the opportunity to experience some pre-recorded filmmaker Q&As and contextualizing introductions by our programming team.

The Prytania Theatre

5339 Prytania Street, New Orleans, Louisiana 70115.

See map here.

Masks are required to enter screenings. Physical distancing will be maintained for lines and seating. Extra masks and hand sanitizers will be available. 

Due to concerns of the coronavirus, and in accordance with CDC recommendations, the City of New Orleans requires contact information for individuals attending large gatherings. No tickets can be purchased for any screening without providing your full name and contact details. Please show up early to allow additional time to purchase your tickets at the box office. 

Guests will need to show a vaccination card or negative COVID test taken within 72 hours of the event date. This may include: 

1. Proof of vaccine includes: LA Wallet APP SMART Health Card, a digital photograph or hardcopy photo of a CDC Vaccination card (both sides) or an official vaccine record issued by another state, a foreign nation, or the WHO.
2. For local resources, including vaccination and testing sites, click here. 

Tickets will be limited and sold/reserved in advance. 

Please arrive in time to be in your seat 15 minutes prior to showtime, or else your seat will be released. We will not issue refunds to ticket holders who arrive later than 15 minutes prior to the start of the film.

Passes and tickets are available for purchase on neworleansfilmsociety.org in advance of FFF. Please see this page for prices, release dates, and descriptions. 

We highly encourage individual ticket purchases to be made in advance; our physical screenings have limited capacity, and some Virtual Cinema screenings may have view capacity limitations. 

Tickets are available online up until each physical screening begins. At that time, they will be available at the onsite Box Office, at the venue entrance for passholders, or in the Rush Line.

Passholders don’t have to book tickets in advance anymore. Instead, they can show the QR code printed on their pass at the door. There will be a pull of seats available reserved for passholders at all screenings. Passholders can still book in advance if they choose to.

There will be no physical tickets provided this year; simply show the ticket on your mobile device (our preference), or bring your personally printed copy to be scanned at entry.

The Box Office will open one hour prior to the first screening and close one hour after the beginning of the last screening of the day. For the safety of our staff and guests, cash and checks will not be accepted. Please be prepared to pay with a debit or credit card, or Apple/Google Pay via smartphone.

If you are not going to use your ticket, and you paid for it, it can be transferred through Eventive to a friend using their email. If you booked a ticket against your All Access and don’t intend to use it, please cancel the ticket in advance, so that someone else may get a seat. 

If you can not attend events that you have purchased tickets or passes for, please consider your purchase as a donation to the New Orleans Film Society; your support means the world to us. 

Passes and tickets are otherwise non-refundable. All sales are final.

Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols.  Eventive stores customer credit card details securely, and the festival staff does not have access to your credit card information. You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing the New Orleans Film Society organization page.

Physically distant Rush Lines will form in a designated location at the venue half an hour before the scheduled screening. Any available seats will be released on a first-come, first-served basis to those in line. All Access Passholders will receive priority seating for the Rush Line.

If you purchased the pass, yes, you may transfer it to a friend. 

Instructions for guests to transfer a pass: 

Step 1 – Log in to fff2022.eventive.org

Step 2 – Select My passes from the top right menu. 

Step 3: Click the gear to the right of SHOW BARCODE.

Step 4: Select Transfer Pass.

Step 5: Enter the email of the person receiving the pass.

At this time, the recipient will get an email prompting them to accept the pass.

Step 1: Click the link in the email. 

Step 2: Accept the pass transfer.

Follow the same instructions using “My Tickets” for individual screening tickets.

Customer Service Availability

If you need assistance before the festival we are available via phone at 504-309-6633. 

Available Monday through Friday from 10am-6pm

Available March 11-17 from 10am-7pm

You can also use the Chatbox on our website (bottom right corner) to reach us.

If you need help after these hours, please email info@neworleansfilmsociety.org and we will get back to you as soon as possible.

Members can email anytime members@neworleansfilmsociety.org.

Physical Pass Pick Up is available for all Passholders at The Prytania Theatre.

25th Anniversary Passes will be ready for pick up at the Patron Party and then will be moved to the Prytania Theatre.

Virtual pass types do not require a physical pass.

The Virtual version of FFF will be available online with the purchase of the 25th Anniversary Pass or the Regular Pass. Individual tickets for each virtual screening as well as a Virtual Only pass will also be available closer to the festival.

You can connect your computer to your TV or another external monitor via HDMI cable.

Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

If you have an Apple TV, Fire TV or Roku device, you can use the dedicated Eventive apps for these platforms after booking your ticket online. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone. If Chromecasting, must have 3rd generation or later Chromecast stick.

Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.

To Chromecast from a mobile Android device:

Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device. Tap the “Cast” icon in the lower right hand corner of the player. If no icon appears, this means casting is not supported on your device.

To Chromecast from computer:

Open the content in the Google Chrome browser. Click the “Cast” icon in the lower right hand corner of the player. If no icon appears, this means casting is not supported on your device.

To check the compatibility of your device, please click here.

Please click here for troubleshooting more detailed tech questions.

Content can be watched on PCs running Windows 7, Windows 8.1 or Windows 10, and Intel-based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

To watch on an iPhone or iPad, use Safari on iOS 11.2 or later.

To watch using an Android device, use Chrome on Android 6.0 or later.

Please click here for troubleshooting more detailed tech questions.

To purchase and or use tickets and/or passes, you will be required to create an account in Eventive. You will need to log in to this account to access your tickets and passes, so hold on this information! Tickets will be sent to the email address attached to your account.

When you purchase a ticket you will also receive a confirmation email that includes information about when your selected program will be available for viewing and a link to open it up. Click the “Watch Now” button or visit your festival page and click on the original listing for the program. 

If you’ve already ordered a ticket with your logged in account, you will have the option to “Watch Now” from the virtual screening page. If you are not logged in the button will read “Unlock Now”. Simply log-in using the pop-out or the button in the top right corner of the page and proceed to Menu.

UNLOCK WINDOW: 7 days
WATCH WINDOW: 48 hours

When you unlock a virtual screening, you will have the “unlock window” duration to begin watching. Once they start watching (i.e., click “Play”), you will have the “watch window” duration to play the content. 

All feature length films and shorts programs will be available to watch anytime from March 7th at 7pm. The Virtual Cinema ends on March 17th at midnight. Films unlocked on the 17th will still be granted a 48 hour watch period.

Selected films, Q&As and other programming will all include closed captions. All live events will have the automated closed caption feature turned on. 

PASS – Think of it as a virtual badge. You will use it to unlock virtual programs before and during the festival.  

LIVE STREAM PROGRAM – For our purposes, a Live Stream event will include those that happen at a specific time and occur live (Q&A, Panel Discussions, Round Tables) and/or are the recorded versions of live events that occurred earlier in the festival. 

GEO-BLOCK – On rare occasions, the festival will be asked to limit the audience of a given program to a specific geographic area. Should a program be geo-blocked, it will be noted in the home page for the presentation and will also be found on the watch page of the virtual festival in the Geo-Blocked section.

AVAILABILITY WINDOW – This is the time frame during which a program is available.

UNLOCK WINDOW – This is the time frame one has after unlocking a program to begin watching it.

WATCH WINDOW – Once a program is unlocked, the watch window is the amount of time one has to view the program.

All scheduled program times are listed in Central Standard Time.

Live Chat Support from Eventive and additional technical troubleshooting resources are available through Eventive by clicking “Need Help?” in the top right corner of your browser window. Or by visiting https://watch.eventive.org/help. This feature is monitored by Eventive technicians and available 9am-11:59pm CST 7 days a week, with limited support outside these hours as well. If you need to reach a member of the NOFS team, please see Customer Service Availability. 

HOW DO I ENABLE ACCESSIBILITY OPTIONS? 

1. Hover the cursor over the video you are currently watching to make the video controls visible.
2. On the bottom right, click on the sprocket icon.
3. Click on the subtitles button and select English to enable on-screen captions. Click on Audio Track and select Audio Description to enable Audio Descriptions.

Note: If a film is in a language other than English and has subtitles burned into the image, you do not have to enable subtitles or captions. 

We are aiming to have every film supported with captions and encouraging filmmakers to create audio descriptions.

INTERNET SPEEDS

For any device, you will need a robust and reliable internet connection. Check your internet speed by running a speed test. The minimum recommended bandwidth for streaming is 5 Mbps download speed. For 1080p quality we recommend a minimum of 8 Mbps download speed.